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Boston Medical Center: Business and operations director, working well clinic

Boston Medical Center

This is a Full-time position in Boston, MA posted June 11, 2020.

Boston, Massachusetts, United States of America Admin/Clerical/Customer Service For more than 100 years, Boston Medical Center has been driven by a commitment to care for all people, providing not only traditional medical care, but also programs and services that wrap around that care to enhance overall health.

All of this supports our mission to provide exceptional care, without exception.

A crucial part to our mission is supporting those who fulfill it, our employees.

The Business and Operations Director of our occupational health clinic, Working Well, will ensure outstanding clinical operations and service delivery of this clinic including its delivery of the highest clinical care, exceptional employee experience, and timely resolution of employee occupational encounters.

BMC is seeking a leader with a bias for action, a desire to manage a team fulfilling essential roles, and thrives to understand future hospital needs while planning in the present to fulfill them.

The Business and Operations Director : Efficiently operates, and continuously improves employee pre-placement, onboarding, and timely return to work practices; ensures adherence to occupational regulations, policy interpretation and implementation, to ensure a productive, engaged, and satisfied BMC workforce.

Develops and utilizes projected analysis to plan, communicate, and fulfill employee demand for services, in a method which both increases patient satisfaction and fulfills the expectation of transparency and collaboration with hospital departments and leaders.

Effectively hires, manages and engages the Working Well staff to deliver a high level or service and patient care in line with BMC business priorities, processes, and vision.

Build reports and continually analyzes information, manages projects and strategizes new avenues to improve operations, address inefficiencies and enhance service delivery.

Cultivates strong relationships and serve as the business liaison with hospital leaders, to progress the operations of the clinic and resolve problems that so that employees can contribute to operations and service delivery at the highest level possible.

Utilizes the latest trends of technology evaluation/assessment to recommend and implement performance enhancing solutions to clinical delivery and reporting capability.

Delivers effective modalities for gathering patient feedback on service delivery for both providers and staff; collaborates with clinic leadership to respond to any complaints or indications of any insufficient levels of service.

Participates in hospital-wide quality assurance activities.

In collaboration with hospital clinic leaders, partners in efforts in continuous quality improvement by involvement in cross-functional teams.

Participates in establishing and implementing quality assurance standards for the WWC Clinic.

In collaboration with clinic leaders, ensures compliance with standards and regulations from federal, state and local governments, as well as other regulatory bodies such as JCHAO.

Ideal candidates will have experience in managing a fast-paced and changing clinical practice and will have a high level of emotional intelligence.

An experience and mixture of team management, strong business operational management and realized process improvement is essential to this role.

Preferred candidates will have a Master’s degree in Business Administration or Healthcare Administration, and will have at least five years of clinical management experience.

Email this job Name Email Boston, Massachusetts, United States of America At Boston Medical Center, all are welcome and treated equally.

The best and brightest physicians choose to work here for the opportunity to make a difference.

EEO, E-VERIFY & ACCOMMODATION STATEMENT Boston Medical Center participates in the Electronic Employment Verification, Program.

As an E-Verify employer, all employees are also subject to completing a background check.

Boston Medical Center’s policy is to ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.

We view the principle of equal employment opportunity as a vital element in the employment process and as a hallmark of good management .

BMC is an equal employment/affirmative action employer.

If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisitionbmc.org or call 617-638-8582 to let us know the nature of your request.

Boston Medical Center (BMC) is a 567-bed academic medical center located in Boston’s historic South End, providing medical care for infants, children, teens and adults.

Boston Medical Center participates in the Electronic Employment Verification, Program.

As an E-Verify employer, all employees are also subject to completing a background check.

Boston Medical Center’s policy is to ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.

We view the principle of equal employment opportunity as a vital element in the employment process and as a hallmark of good management.

BMC is an equal employment/affirmative action employer.

If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisitionbmc.org or call 617-638-8582 to let us know the nature of your request.Pandologic.

Category: Logistics, Keywords: Operations Director