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Client Services Supervisor Barrie

LifeLabs

This is a Contract position in Orillia, ON posted June 15, 2020.

At LifeLabs, we are focused on our vision of building a healthier Canada!  We are the largest community diagnostics laboratory in Canada with over 350 collection centres, 16 laboratories and service over 20 million patients each year.  

 

Caring, Agile, Customer Driven, One Team – We live our values every day in what we do to help our patients and healthcare providers.  With over 5,700 employees, we all make a difference and that’s why our people are so important to us.  

 

This is an exciting time to join our LifeLabs team, grow your career with us and support numerous business initiatives, innovations, best practice and business development opportunities

At LifeLabs, we are focused on our vision of building a healthier Canada!  We are the largest community diagnostics laboratory in Canada with over 350 collection centres, 16 laboratories and service over 20 million patients each year.                     

 

Caring, Agile, Customer Driven, One Team – We live our values every day in what we do to help our patients and healthcare providers.  With over 5,700 employees, we all make a difference and that’s why our people are so important to us. 

 

This is an exciting time to grow your career with us and support numerous business initiatives, innovations, best practice and business development opportunities.

 

Reporting to the Manager, Client Services, the Supervisor is accountable for providing leadership to the Patient Service Centres (Orillia, Collingwood, Stayner & Wasaga Beach) locations. This position is responsible for the day to day management of employees, workflow, client service, occupational health and safety, and resources within the aforementioned locations, and is also responsible for ensuring compliance with all corporate policies and procedures. As needed, may be required to perform phlebotomy and undergo an annual competency assessment. Working environment includes office-time plus regularly scheduled travel to assigned locations and client visits. This position is responsible for the day to day management of employees, workflow, client service, occupational health and safety, and resources within a single or several assigned sites

Accountabilities:

  • Responsible for attracting and retaining talent, including hiring, onboarding, training, managing performance, coaching for improvement, and managing progressive discipline for direct reports in collaboration with their manager. Provide active leadership and development to all direct reports, ensuring all individual and team accountabilities are delivered upon.
  • Responsible for developing and approving employee schedules, sick time, vacation and leaves ensuring compliance with operational needs and company policies.
  • Delivery on service and quality standards (Patient Wait Times, accuracy, documentation, regulatory compliance/audit track record, health and safety, etc.)
  • Manages implementation of workflow changes within the sites (identify, implement and manage change)
  • Identify, implement and manage to ensure continuous improvement in quality, safety, productivity, customer service and staff development.
  • Demonstrate the ability to obtain the appropriate resources; work collaboratively with peers and support groups.
  • Participate in local Leadership Teams and provide timely and appropriate communication to area staff.

Requirements:

  • High school graduate or equivalent experience.
  • Graduate of a lab assistant program or comparable practical experience.
  • 3-5 years of experience in Healthcare.
  • Previous labour relations experience is an asset
  • Leadership experience is an asset. Supervisory experience would be preferred.
  • Phlebotomy skills, Home Care and/or Data Sort experience are required.
  • Must be a “self-starter” and able to create a positive employee relations climate, fostering common goals and teamwork.
  • Proven ability to implement business plans including setting objectives and targets, assisting in the development of strategies for integration of new business and leading smaller special projects.
  • Office time plus regular travel to assigned locations, client visits and travel to surrounding regions to provide coverage.
  • As needed, may be required to perform phlebotomy and undergo an annual competency assessment.
  • Must have reliable transportation.
  • Evenings and weekend work may be required.

LifeLabs is committed to building an inclusive environment and will provide accommodations in accordance with the AODA – Accessibility for Ontarians with Disabilities Act. Please indicate in your application any accommodations you will require throughout the recruitment process.  Alternatively please contact our corporate offices main line to be directed to a member of the Talent Acquisition team at  (416) 675-4530


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