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Director, Donor Experience & Stewardship Impact

University Health Network

This is a Contract position in Toronto, ON posted June 30, 2020.


Position: Director, Donor Experience & Stewardship Impact
Site: Hydro Place 700 University Avenue, 10th Floor
Department: The Princess Margaret Cancer Foundation
Status: Permanent Full-time 

Do you want to be on a dynamic team that will Conquer Cancer in Our Lifetime? We are seeking a self-motivated business development and relationship management professional who is passionate about driving organizations to participate, fundraise and help accelerate world class cancer research. This individual must have a high sense of ownership and responsibility; you think strategically and understand the needs of participants, sponsors and donors and the importance of Princess Margaret fundraising initiatives. You have the ability to recognize opportunity and thrive on the challenge of scouting potential participants, recruiting stakeholders and managing relationships. You are professional, sophisticated, confident and accomplished.

This is not just about the role itself, but is equally about the opportunity for impact. This role presents a unique opportunity to join one of the top fundraising teams in Canada as we advance on our vision (which will be your vision): To Conquer Cancer in Our Lifetime.

About The Organization – The Princess Margaret Cancer Foundation

The Princess Margaret Cancer Foundation (The PMCF) is one of the world’s leading cancer charities. The PMCF raises funds for Princess Margaret Cancer Centre, one of the top 5 cancer research centers in the world, to deliver future care now. For more than a decade, The PMCF has been on an aggressive growth trajectory. In 2019, we raised $112 million-our best year ever-and we are on track to raise even more in 2020.

Setting daring and audacious goals is a mindset that is driven by PMCF’s culture and passion to perform. We have pioneered many successful fundraising programs, including our world-leading Princess Margaret Home Lottery, and some of the world’s largest cancer fundraising events, including:

  • The Weekend to Conquer Cancer
  • Enbridge Ride to Conquer Cancer
  • Scotiabank Road Hockey to Conquer Cancer

The PMCF has a strong track record of securing and stewarding major and estate gifts. We engage our supporters through annual campaigns, leadership and tribute giving, and more than 100 community events and ethno-cultural programs.

Through our diverse and complementary portfolio of fundraising events, we attract over 300,000 gifts, 250,000 unique lottery purchasers, and 15,000 event participants and volunteers each year. And we engage with hundreds of corporate partners and their employees.

The PMCF has a distinguished board that engages in fundraising, and provides governance and support through a number of very active committees. Princess Margaret is a proud member of University Health Network, Canada’s largest research hospital network, which also includes Toronto General Hospital, Toronto Western Hospital, Toronto Rehab Institute and The Michener Institute for Education. The Princess Margaret Cancer Foundation is relentless in its pursuit to fulfill its vision to Conquer Cancer In Our Lifetime.

The PMCF is pursuing a bold and ambitious agenda. If you have a passion for our cause, are a team player with a can-do attitude, have the right skills, and you would like to be part of the team that’s making the impossible possible-we would like to hear from you.


About The Role

The Director, Donor Experience & Stewardship Impact role will report directly to the Vice-President, Donor Impact & Accountability. This role will be responsible for designing, implementing and coordinating an organization-wide comprehensive, performance and evidence-driven donor relations and stewardship program that is best in class, serving the needs of donors at all levels. This individual will serve as a leadership team member of the Donor Impact and Accountability Division and be accountable to design and deliver a meaningful donor relations program to support the fundraising goals of The Princess Margaret Cancer Foundation.


Areas of Accountability

  • Design, execute and continuously improve a world-class donor relationship strategy
  • Lead the donor relations team to attentively and proactively provide meaningful donor engagement opportunities that foster relationships with new donors and engage and steward current donors that consistently exceeds expectations.
  • Lead donor journey process across all donor segments and design new donor experience pathways to drive greater mission engagement and ongoing and elevated support of The Princess Margaret
  • Drive innovation in digital engagement strategies to expand the reach of all cultivation and stewardship activities
  • Define key metrics and develop a scorecard to track donor engagement, demonstrate impact of donor relations activities, and use data-driven analysis to refine stewardship approaches to increase engagement, retention and donor satisfaction
  • Lead the development and execution of all cultivation and stewardship events
  • Stay engaged in scanning the environment for relevant and material trends, information and data that apply to the continuous improvement of our donor relationship programs.
  • Assess, design and evaluate an ambitious program of stewardship and recognition, including a review of the effectiveness of current efforts and where development and implementation of new programs would be most beneficial


The Ideal Candidate

The successful candidate will possess strong experience in all aspects of donor relations, demonstrate professionalism, service-orientation, excellent collaboration and interpersonal skills, and the passion to continuously innovate to deliver an unparalleled donor experience.



Authentic Leadership Capacity

  • Believes in the power and collective impact of exceptional teams and the importance of collaboration both within their team and all key stakeholders- “we” is greater than “I”
  • Servant leadership
  • Has the grit roll up their sleeves and lead across the team to help achieve bold objectives; sets an example of hard work and determination
  • High emotional intelligence, including high levels of self-awareness, empathy, and motivation, and the ability to regulate emotions in stressful situations
  • Experience coaching and developing team members, committed to leading a high performance, inspired and engaged team
  • Mission motivated To Conquer Cancer In Our Lifetime

Growth Mindset

  • Creative in face of challenges; responsive in a crisis; proactively identifies engagement and stewardship opportunities to enrich donor relationships
  • Highly inquisitive and is able to stay on top of latest trends
  • Demonstrated ability to develop new & effective ways of codifying processes and improvement opportunities.
  • Adaptive to change, and able to lead the team in an evolving hypercompetitive landscape.




Donor Relations Leadership Experience

  • Experience in all aspects of donors relations – strategy development, events, communications, etc.
  • Equally well versed in donor and/or customer mapping and how to engage stakeholders along their journey, enhance the donor connection with the Cancer Centre and the Foundation, establishing a “world-class” experience
  • Ability to support differentiated donor relations strategies across channels of giving, setting clear priorities along with measurable goals and KPI’s

Exceptional Program/Project Management Skills

  • Extremely well organized in order to accomplish a multitude of conflicting priorities under tight deadlines
  • Demonstrated effective, accountable project management towards balancing scope, schedule, and budget
  • Exhibits a macro point of view with the ability to drive projects to completion in a timely manner
  • Strong project communications skills; ability to keep stakeholders at all levels informed through highly professional communications

Strong Interpersonal and Communications Skills

  • High EQ in stakeholder relations and servant leadership
  • Outstanding communication skills and excellent written and verbal communication skills; interpersonal skills; and the ability to work collegially and interact effectively with diverse stakeholders
  • Strong critical thinking and communication skills, both oral and written and ability to work independently



  • University Degree required – Masters in Health or Business Administration or related degree preferred
  • Proficiency in MS Office (Word, PowerPoint, Excel)
  • Proficiency in Raiser’s Edge
  • Understanding of the healthcare fundraising environment is preferred.
  • Minimum of 8 years in the philanthropy sector, 5 of which in relevant leadership roles


To Apply: Please send your application by July 10, 2020.

For current UHN employees, only those who have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN’s attendance management program, and possess all the required experience and qualifications should apply.

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide for the open position.  Applicants need to make their requirements known when contacted.