Servery Aid/ Dietary Attendant PTNG

Position Summary:

Reporting to the Executive Chef/Support Services Manager or designate, the Servery Aide (Dietary Attendant) is responsible for preparing and serving meals for residents residing in Shannex’s various service lines. The Dietary Aide is also responsible for the receiving and inventory of food supplies as well as ensuring safety and sanitation standards are consistently met.

Key Duties, Responsibilities & Accountabilities:

The responsibilities with respect to the Dietary Aide are:

·       Ensures service delivery meets established department standards;

·       Consistently ensures food quality, presentation, and service delivery meet established department standards.  Ensures meals are attractive, the correct temperature and portion size, and that service is timely;

·       Follows production sheets to guide food preparation and assist with cost control;

·       Familiarizes self with the specific needs of each resident e.g. diet restrictions, allergies and special requests/accommodations;

·       Familiarizes self with daily changes related to menus and/or residents;

·       Provides meal service to residents under the direction of the Support Services Manager/Executive Chef;

·       Provides observational information about the behaviors and changes in health status of residents to the Nurse on duty;

·       Demonstrates effective communication and rapport with residents that reflects an understanding of the importance of respecting resident’s choices, privacy, promoting independence and the right to refuse services;

·       Ensures Servery and dining room appearance meets established standards for cleanliness and organization;

·       Maintains sanitation of the servery according to established cleaning guidelines;

·       Ensures completion of required documentation e.g. inventory counts, food and equipment temperature and cleaning checklists, security / lock-up checklists, audits, as required;

·       Processes pots, pans, and dishware and maintains sanitation dishwasher and dish sinks according to established cleaning guidelines as required;

·       Follows disposal procedures according to established waste management guidelines for organics, paper, plastics, cans/bottles, non-recyclable material, etc.

·       Follows safety, environmental and infection control practices as per facility policies;

·       Is able to work both independently and in a team environment;

·       Reports areas and equipment in need of repair to the maintenance department;

·       Promotes a safety culture by continuously working safely including but not limited to identifying and reporting hazards, following safe work practices and procedures, wearing personal protective equipment, supporting others to work safely and completing safety education;

·       Performs all other duties as assigned. 

Employee Expectations & Competenices:

The Employee Expectations and Key Behavioural Competencies essential to the role include:

Competency: Service Excellence

• Greet everyone.

• Say hello, make eye contact and smile
• Address the person by name
• Introduce yourself if possible

 

• Respect the individual.

• Show that you value their choices and differences
• Protect their privacy, confidentiality and dignity
• Respect the personal property of others

 

Competency: Teamwork

• Recognize others.

• Say thank you
• Acknowledge good work
• Celebrate accomplishments
• Create positive relationships with others

 

Competency: Effective Communication

• Communicate Well

• Be Kind, have good intentions
• Be clear
• Listen well
• Close the loop

 

Competency: Continuous Development

• Produce your best work.

• Strive to learn and develop your skills
• Ask for help and be willing to help others
• Seek and accept feedback

 

• Respond to every request.

• Show initiative
• Commit to finding a solution
• Follow through

 

Competency: Safety Focus

• Work safely.
• Identify and correct hazards
• Support others in being safe
• Report incidents and near misses
• Take responsibility for helping to keep our properties clean and presentable

 

Competency: Influence

• Be a role model

• Demonstrate patience and understanding
• Respond to change optimistically

• Have a positive outlook

 

Requirements

 

Requirements For the role include:

 

• 2-3 years’ experience in a kitchen environment;
• High School diploma or equivalent education;
• Basics Food Safety Training/ Food Handlers Course.

 

Supplemental qualifications considered an asset:

 

·       Previous experience in working with the elderly in long-term care or a senior living environment;

·       Bilingualism in English and French

·       First Aid and CPR certification.