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Triage Registered Nurse

Renown Health

This is a Contract position in Reno, NV posted June 11, 2020.

Job Description

Position Purpose The quality of care we provide our patients doesn’t change no matter how it is delivered. While your work will take place over the phone, you’ll have a direct impact on the lives of our patients and members, recommending an appropriate level of clinical care and connecting them with the resources they need to make informed health decisions. Our nurses do this in a way that utilizes effective/compassionate communication and allows them to develop a rapport with our patients and members in a fast paced environment. You’ll act as a compass, guiding them through a complex medical environment as you identify appropriate providers and services, act as a health coach and provide referrals in order to optimize health outcomes. This position does provide telephonic patient care. Nature and Scope The Triage RN is a member of the interdisciplinary team who is the pivotal person responsible for identifying the physical, psychological, social, and spiritual needs of those patients and families needing assistance during and after normal business hours. Primary Responsibilities: • Assesses patient’s current health status and recommends appropriate level of care based on clinical judgment and protocols • Adheres to ethical, legal/regulatory and accreditation standards • Assesses consumer’s understanding of their condition and identifies potential care and/or provider gaps • Provides health education and coaches consumers on treatment alternatives to assist them in best decision making • Assesses readiness to change, offering opportunities for intervention that will assist consumers in reaching their health care goals • Uses coaching techniques, activation and motivational skills to empower the member to take action and participate in the shared decision making process • Supports consumers in selection of best physician and facility to maximize access, quality, and to manage heath care cost • Empowers consumers with skills to enhance their interaction with their provider • Coordinates services and referrals to health programs and community services • Assesses and triages immediate health concerns • Manages utilization through education • Collaboratively plans care with member • Outreaches specific patient populations to engage patients on care Disclaimer The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job. Minimum Qualifications Requirements – Required and/or Preferred Name Description Education: Must have working-level knowledge of the English language, including reading, writing and speaking English. Bilingual English/Spanish preferred. B.S. /B.S.N. preferred. Experience: Minimum of two years of experience in any clinical setting. License(s): Active, unrestricted Nevada RN license or State of California Registered Nurse license must be in process prior to hire and valid within 90 days of hire. Certification(s): Current BLS certification by AHA standards preferred. Computer / Typing: Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel and Word and have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.